ShoSoft is one person. There is no support queue, no chatbot, no ticket-routing maze. The email below opens an inbox I read every working morning.
Email arriving outside these hours goes in the morning queue — I'll read it within one working day.
Measured over the last 90 days. If a week has gone by without a reply, something has gone sideways — please write again.
Not required. But if you can include these, I can usually resolve a ClipGrid issue in the first reply.
The Order ID from your Microsoft Store receipt. Confirms your purchase without a back-and-forth.
Help → About inside the app. Pasting the version + build hash narrows it down fast.
If a specific video misbehaves, a 5-second snippet is gold. (And no, it doesn't leave my inbox.)
"It crashed" vs. "the WebP came out 80% darker than the source" — the second one ships a fix on Tuesday.
"Email is the support channel because email is the support channel. If you bought ClipGrid, you have a direct line to the person who wrote it. That's not a perk; that's the whole point of buying from a one-person studio."